Customer Service & Commitment

Our service commitment to our customers:
We value all our customers and are committed to responding promptly and professionally to our customers. If you contact Toyworld NZ Support Office by telephone, we will connect you with the appropriate person for dealing with your problem.

This person will:

• Identify themselves by name
• Listen to your concerns
• Be consistent, prompt and accurate in their response
• Make amends where appropriate
• Treat any information you give them confidentially where possible

If you contact us by letter or email, you may expect:

• Identification of the writer
• An acknowledgement of your correspondence within five working days of our receiving it
• A response that addresses your concerns
• Accurate information in clear, simple language
• Progress reports on continuing matters.

Solutions
We are committed to finding a mutually acceptable solution when we agree that our standard of service has not been met.

A suitable solution to any problem will depend on the circumstances and consideration will be given to what the complainant sees as a satisfactory solution.

At the least, you may expect acknowledgement of any established shortcoming with an apology.

Product Warranties
All our products that we sell are sourced from reputable, international manufacturers and companies. Safety and quality are important to us and our customers and their families - All our products comply with NZ Safety Standards and are covered by the Consumer Guarantees Act.