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Laybuy

How do I sign up to use Laybuy?

You can make your first Laybuy purchase as soon as you complete registration and you have been accepted as a user of our service.

Your Laybuy account can be created either here or by selecting Pay by Laybuy upon checkout and creating an account. You are now able to complete purchases using Laybuy at any of our approved Merchants.

Laybuy performs a credit check on all new users upon registration. Once your credit score has been confirmed and your account has been verified, Laybuy assigns your Laybuy limit and you can begin shopping immediately.

How does Laybuy work?

Laybuy offers online shoppers a simple interest free payment plan that lets you secure your purchase today and pay for it in 6 equal payments, once a week for 6 weeks.

Laybuy performs a credit check to obtain a credit score on all new users upon registration. Once your credit score has been confirmed and your account has been verified, Laybuy assigns your Laybuy limit and you can begin shopping immediately.

The first payment equal to one sixth of the purchase price occurs once your order is completed. The remaining 5 payments are processed each week on the day of the original purchase from your nominated card. No further action is required and all account information including a payment schedule can be viewed, at any time, through your Laybuy account.

Once you select Pay by Laybuy at checkout and complete your purchase, the Merchant ships any products directly to you at the delivery address you have requested. If your purchase is a ticket for a service, this will be emailed to you.

When will I have to make my first payment to Laybuy?

Your first payment is made at the time of purchase for one sixth of the total purchase price. We will give you your entire payment plan before you complete your purchase, so you can see what you owe us

How much does Laybuy cost me?

Laybuy doesn't charge you any interest or upfront fees.

If you miss a payment you will be notified immediately. A late payment fee of $10 may be charged in respect of each payment you fail to make on time. Any payment default may also result in our debt collection service contacting you and/or your credit score being affected.

What happens if I want to change my payment date?

Sorry but we can't change your payment schedule once an order has been processed. We suggest you have a close look at your payment schedule before you confirm your order so that you are aware of the due dates for each payment.

What if I want to return my purchase?

Returns are subject to the Merchant's returns policy and all products should be returned as usual. You should contact the Merchant that provided you the products to arrange the return and ensure the products are sent back in a saleable condition.

For details of the Merchants returns policy please visit the Merchant's website or find their contact details on your order confirmation email from Laybuy.

When the Merchant receives the products, accepts the return and refunds the full amount to Laybuy all future payments for that order will be cancelled. If you have already made one or more payments, the instalments paid will be refunded to the credit/debit card that you used to place the order. Once notified by the retailer, we will process the refund immediately and send you an email to confirm that the refund has been applied. The bank may take 5-7 business days to process this amount.

Please note, you will be liable for all payment amounts until Laybuy receives confirmation from the retailer that a return has been accepted and we have received the refunded amount into Laybuy's account.

Can anyone use Laybuy?

Laybuy is available to any individuals that live in New Zealand and are at least 18 years old. However, before you can use Laybuy you need to provide us with your full name, residential address, email address and your mobile number for the credit check/verification. We will also need your New Zealand debit or credit card details so that we can deduct the amounts in connection with your purchase.