Click & Collect is available at all TOYWORLD stores except Lower Hutt, Johnsonville and Matamata. To find stores available, please use Stock in Store or select your local store at checkout. Store trading hours do vary by location, visit the Store Locator page for further information.

You are able to Click & Collect any product that’s available to purchase on the website at your local store.

No, Click and Collect is a free service.

You will receive a Ready to Collect email advising that your order is ready for collection.

When collecting your order in store you will need a copy of your order confirmation email and valid photo identification.Valid photo identification includes Driver's Licence, Passport and Proof of Age Card.

If you need someone to collect your order on your behalf, you can nominate a person when you checkout.They will need a copy of the order confirmation email and valid photo identification.

We’ll keep your order safe and ready for you for 30 days from the time it’s confirmed as ready to collect. If you need a little extra time, don’t worry just contact your local store and we’ll be happy to extend the collection period for you. We’ll also send you a friendly reminder before your order is cancelled. If it still hasn’t been collected after 30 days (and no extension has been arranged), we’ll process a refund for you. We look forward to seeing you when you come in to pick it up!

If you need to return all or part of your order, you can do so at your local Toyworld store.Visit the Returns & Exchanges page for further information.

For customer service please email sales@toyworld.co.nz call 0800 789 969 Please note this phone number is available from Monday to Friday 9.00am – 5.00pm excluding Public Holidays. Please leave a message outside these hours and we will contact you as soon as possible.