Due to this weather event there may be some delays in shipping orders. Please be patient and we'll get it to you as soon as possible. Thanks for understanding!

We hope you and your family are staying safe!

Delivery Information

Delivery Information

If you would like to receive push notifications regarding your order, please download the Shop App. 

You've just placed an order, what happens next?

All orders placed on our website are fulfilled by one of our amazing locally owned stores. One of our awesome team members picks your order from the shelves, packs it up and has it shipped to you. This means that by shopping online and in-store at Toyworld New Zealand, you're supporting a locally owned business in your community.

Tracking your order 

Once your order has been dispatched you will receive an email with a link (don’t worry, it's a safe link). This link will contain information about your order and its journey to you.

If you have your tracking number available, enter the number in the search bar on the New Zealand Post website:

Track My Order

Split deliveries

If you have ordered multiple items, thank you and thank you again! We will try our best to ship your entire order out from a single location. However, depending on stock in store at any given time, we may need to split your order into multiple deliveries. This means that one store will ship part of your order, and another will send the rest. Don't worry - you will only ever need to pay one delivery fee and you will receive tracking information of each part of your order.  Please keep an eye out for additional emails with further tracking information.

Delivery timeframes

Our team will strive to get all orders received by 11am processed the same day. All orders received after this will be packed and dispatched the following business day. Parcels can take anywhere between 2-5 working days to be delivered except for public holidays and any unforeseen delays. Please use the tracking link that we send for more information.

Delivery Rates

Deliveries start from $7.99 for up to 4 standard sized items. Additional charges will apply to bulky items. The final delivery charge for your order will be calculated at checkout and will be based on the total weight of your order.

 

Rate

Delivery Cost

Example Items

Gift Cards

Free

 

Click & Collect

Free

 

Standard Rate (1-4 standard items)

$7.99

Action figures, puzzles, dolls, small cars, smaller plush.

Calculated Standard Rate (5-8

items)

$9.99

Calculated Standard Rate (9-10

items)

$11.99

Calculated Standard Rate (11-20

items)

$19.99

Calculated Bulky Rate

Rate calculated at checkout

Scooters, bikes, trikes, waterplay,

ride-ons, trampolines, swingsets…

 

What determines a bulky item? This is an item that exceeds a certain size/weight, normally these are large items that are difficult to post and require additional packaging to ensure a safe delivery.