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Returns

Change of Mind

If you wish to return an item because you have changed your mind about your purchase, Toyworld will offer you an exchange or credit note provided that:

  1. You send back the item within 14 days of purchase and produce your Toyworld invoice at the time you return the item 
  2. The item is in resalable condition including that:
    1. It is in its original packaging, including instruction manuals and all accessories;
    2. It is unworn, unopened, unused and in its original condition;

Note: As each Toyworld is independently owned, web returns to physical stores and stores other than the original place of purchase are at the discretion of the owner. Stock range will vary from store to store.

If these requirements are not satisfied Toyworld reserves the right not to offer an exchange, refund or credit note for change of mind returns.

 

Wrong Product

If we have shipped the wrong goods for an online order simply contact us, return the goods and we will exchange it for the correct item. You can do this by following our claims process by clicking here.

 

Faulty Goods

If the goods are faulty we will meet our obligations in accordance with your rights as a customer under the Consumer Guarantees Act and the Fair Trading Act.

Toyworld will accept product returns and provide you with an exchange, credit note, refund or repair where:

  1. The product is not of acceptable quality in accordance with the Consumer Guarantees Act
  2. The product is not fit for its intended purpose, or
  3. The product does not match the sample or our description; and
  4. You produce your original Toyworld receipt at the time you return the item 

For online orders with faulty items simply follow our claims process by clicking here, send the item back and we will provide an exchange or full refund. We will refund to your original method of payment.